FREQUENTLY ASKED QUESTIONS

Are your drinks and dim sum freshly made every day?

Yes, all our drinks and dim sum are freshly made daily to ensure taste and quality.

Can I adjust the sugar level and ice in my drink?

Absolutely, you can customize both sugar and ice levels to your preference.

Do you have options for vegetarians or lactose-intolerant customers?

Yes, we offer a variety of fruit teas and dairy-free options. Please inform our staff when ordering.

I’d like to open a franchise store. What are the requirements?

We provide a one-stop franchise package including training, site selection, design, equipment, and supply. Please contact us jh.lee@papawcha.com

Where do our ingredients come from?

All our ingredients are imported from China with full quality certifications.

Do you offer wholesale?

Yes, we provide wholesale pricing and distribution services.

Can I visit your stores or warehouses?

Yes, absolutely. We have multiple stores and local warehouses across the UK. Visits are available by appointment — you’re welcome to come and explore our products and operations.